Outline in Catalyst Privacy Notice


Catalyst Support
14 Jenner Road
United Kingdom


Outline in Catalyst’s complete Privacy Policy



Outline is a registered Charity in England & Wales 1080970 and providing services to people who identify as LGBTQIA+. Outline provides support to people with their sexuality and gender identity, including but not limited to the lesbian, gay, bi-sexual and trans community of surrey, primarily through a helpline, website and support groups.

How we collect your information

We collect your information when you contact us, attend an event for which pre booking is required, or contact us through an outreach event. We also collect information about you volunteer for Outline or otherwise work in connection with us. This is data provided by you. We do not collect data about you from any third party.

Summary of Key Processing

We process your data based on the lawful bases of Consent, Vital Interests, and Legitimate Interests. We use your personal information for various purposes, including providing support through phone, email, text, and webchat, as well as for volunteer-related activities.

How We Collect Your Information

We collect data when you contact our service, and in some cases, share data with third parties for data processing, ensuring your data’s security and confidentiality.


When you make contributions through the banking system, we use this data to collect agreed donations and comply with legal obligations.

Privacy Information for Service Users and Volunteers

Our service is available through telephone, email, text, and webchat. We employ advanced security measures from Microsoft 365, TextMagic, and Microsoft ClarifyGo to ensure data protection.

Information We May Collect

We may record information like phone numbers, email addresses, postcodes, IP addresses, caller IDs, and more for statistical and service improvement purposes. We strictly manage and protect each piece of data as an individual entity.

Consent for Data Collection

To use our service, you are required to provide explicit consent for data collection. For phone calls, you will listen to an automated message, and for electronic contact, you will agree to our terms before initiating communication.

Data Minimization and Retention

We minimize data collection and implement the following retention practices: volunteer notes are retained for a shift, phone call recordings for 7 weeks, electronic contact for 7 weeks, and text messages for 6 months. This policy complies with relevant data protection regulations.

Sharing Data

We do not sell your data, but we may share it with relevant parties for legal compliance, safeguarding, donations, and to third-party service providers like Microsoft Teams, Microsoft Outlook, TextMagic, and ClarifyGo for essential services.

Your Rights Under the Data Protection Act 2018

You have the following rights concerning your data: Access, Correction, Deletion, and Opt-Out. Additionally, you can request that we refrain from using your data for specific purposes like profiling.

To exercise your rights, please contact our Data Protection Team via written request or email at dataprotection@catalystsupport.org.uk. We are committed to upholding your rights and respecting your privacy.

Changes to this Privacy Statement

As a service, we may update this privacy statement. Please check periodically for any updates or changes.

If you have questions or concerns, please contact our Data Protection Team at the provided address or via email at dataprotection@catalystsupport.org.uk.